FAQs

Q: What is your cancellation policy?

A: Your notice period will depend on which type of contract you have signed (30 days, 3 months, or 6 months). Your notice will then start from the day you notify us in writing of your decision to stop using our services.

Q: Do you require a deposit?

A: We will require a deposit from clients using our lockable office or virtual office services. This will be held until after you have moved out and handed back on the return of your office and key fobs.

Q: When is payment due?

A: Payment is due monthly in advance for clients using our lockable office or virtual office services.

Q: What is Desk Team’s preferred method of payment?

A: Our preferred method of payment is BACS, though standing orders can also be arranged if preferred.

Q: What does my fee cover?

A: Your fee will cover business rates, reception services, utilities such as gas, water, electricity, and broadband, access to our shared facilities, and refreshments (tea and coffee).

Q: Are there any additional fees?

A: There are aspects of our services that require an additional fee. These are:

• Phone lines
• Printing and photocopying
• On-site parking

Q: Are you insured?

A: Yes, we have insurance policies in place for our offices, as well as contents cover for common areas. Clients using our lockable office service will be required to arrange their own contents cover.

Q: Will parking be available at your offices?

A: We have a limited number of licensed parking spaces available at our offices. Please call 020 3773 3223 for details. At our Bromley office, additional parking is available within The Glades shopping centre car park or by using the parking meters directly outside the building.

Q: What shared facilities are available at your offices?

A: Our offices contain kitchens where clients can prepare and eat their own food, as well as dedicated relaxation areas with sofas and TVs where they can socialise and unwind.

Q: How quickly can you respond to my enquiry?

A: We will respond to enquiries within 48 hours. These will be managed by our head office, in conjunction with our team of centre coordinators.

Q: Can I decorate my lockable office?

A: Yes, our clients can personalise their lockable offices to suit their preferred style. If you’re interested in exploring this option, talk to a member of our team to discuss the possibilities and learn about our terms. We’ll be happy to help you tailor your lockable office to your requirements.

Q: Do I need to reserve a hot desk in advance?

A: We recommend that clients using our hot desking service reserve their space online or call reception to book. This ensures that a suitable workspace is available at the required time.

Q: What happens if I need more space?

A: We understand that your requirements can change over time. If you need to change the size of your workspace, simply talk to us and we can make suitable arrangements for the end of your current rolling contract period. If your requirements are time critical, we will do our best to quickly move you into a suitable office, subject to the space we have available.

Q: How often are your offices cleaned?

A: Our offices are cleaned every day by our experienced cleaners. Clients with a lockable office will be put onto our cleaning rota to have their offices regularly cleaned.

Q: Who can access my lockable office?

A: You will have exclusive access to your lockable office throughout the duration of your contract.

Q: How secure are your offices?

A: Our offices are secured each day by our on-site team and are monitored via CCTV by an external security company.

Q: Can I work weekends?

A: Yes, if you need to work at the weekend, please notify us in advance and we will make suitable arrangements.

Q: How do I book onto an event that Desk Team is hosting?

A: You can book via our events page. You’re also welcome to call 020 3773 3223 to make any enquiries.

Q: Can I host an event at one of your offices?

A: Yes. Our serviced office facilities can provide an ideal venue for your event. Please call 020 3773 3223 to discuss your requirements and we’ll see how we can help.